The reviews of the New Hanover County Building Safety Department are mixed. Some individuals commend the staff for being helpful and responsive, particularly in aiding with construction projects. Others criticize the department for issues like missed inspections and inconvenience to homeowners due to scheduling conflicts. Additionally, there are concerns about the department's response time during emergencies and poor customer service in some instances. It appears that there have been changes in software and operational procedures that have generated dissatisfaction among certain citizens.