Finance should neve be involved in choosing software for other departments. Anything can and will connect with Tyler financials. But if you screw a permitting system up, you are hindered for years or decades.
I won't speak too ill of Smartgov, lets just say they were very marketing heavy and light on the development side. They got their feet in the door in certain regions and then branched out to everyone in the region, essentially lowering the bar for everyone. I had one in a jurisdiction I worked for in a northern state and the entire smartgov implementation was done by the building official with ZERO building software implementation experience, limited building experience, no financial experience and they didn't bother to even bring on the other divisions. So no code integration, planning, nothing. It was the single worst implementation of software I have ever seen. When I brought it to the County Manager's attention, he basically said, because of promises that HE made to the Council, we could to nothing about it. So generationally, that jurisdiction will have very limited permitting records and nothing but paper for everything else. Absolutely horrible! One of the many reasons why I quit!
We still use Eden as well but for finance and not permitting.
