Based on the Google reviews, there's no shortage of ill will about this building department. The primary issues appear to be unresponsiveness, unprofessionalism, and generally poor customer service. Interesting to read how multiple reviewers observed staff to be distracted on their phones while applicants were at the department's office waiting. I can understand how that would be frustrating. And one reviewer mentioned seeing staff watching Sportscenter (?). It seems like part of the issue really is high workload, but there are very real performance issues exacerbating the problem.
The reviews for Newark Building Permits are overwhelmingly negative. Reviewers express frustration with the department's disorganization, unprofessionalism, lack of communication, and rude customer service. Many mention difficulties in reaching anyone by phone and experiencing long wait times at the office. Some reviewers also criticize the inefficiency in processing permits and frequently changing requirements. Overall, the consensus is that the department needs significant improvement in its customer service and operations to better serve the community.