The reviews for the Albuquerque Building & Safety Department indicate various issues with professionalism, unresponsiveness, and scheduling inconveniences. Several reviewers expressed frustration with inspectors' behavior, citing instances of missed appointments, unprofessional conduct, and difficulties in scheduling inspections, especially with a person named Matthew. Some reviewers highlighted a decline in service quality, pointing out a lack of timely responses to inquiries that contrast with previous experiences of efficient and helpful service from the department in the past. Overall, the recent reviews suggest a decline in the department's service quality and responsiveness.