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I like this answer. I really think it's about making sure people have an easy time when obtaining permits.Having handouts at the counter, having a station where they can DIY (esp. for electronic submittals).
Just being willing to help out those who don't have a clue and are trying to do the right thing.
The offices will need to hire many members to make that happen. Customer service can benefit from more people too because we get tired and want to move on to the next customer as soon as possible to clear up the queue.I like this answer. I really think it's about making sure people have an easy time when obtaining permits.
And having people around to help makes the whole process way easier, especially for people who've never obtain or filed permits before. Having that can be huge to lots of people.