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We still use Eden as well but for finance and not permitting.

Thanks so much Jeff! This is helpful!

Hi Jeff! Our goal is also to bring the property into compliance, which is why we don't give citations. We give warnings with a letter and a due date for compliance. Our letter does say that we will fine people if they don't respond to work with us or come into compliance. We have had several...

We always tell people our max for 1st review is 4-6 weeks for bigger projects and let them know that smaller projects will likely take a lot less time to review. Permits for minor things such as window replacement, roof replacement, siding, etc. can be issued the same week or sometimes even the...

Hi All! Just wondering how other municipalities handle Planning code violations. If you fine people, could you share your process and fee structure? We don't seem to be charging anyone for planning code violations and give a lot of warnings. It seems people don't comply unless they get fees...

Thanks! This was really helpful! I will check out CityWorks. We do use GIS and Blue Beam with our current system so this may be a good fit.

Thanks John! We use it for our building, planning, and stormwater permitting and want customers to be able to pay online as well, so that's likely why they picked Tyler, but we've heard there are other options that can work with that cashiering system as well that are more pre-built and more...

Does anyone use a program other than Tyler for their electronic permitting? If so, does it generate all the permits you need or does the customer have to do these separately? We use Tyler and that's how it is for us, it feels very inconvenient and I'm just wondering if there is another option...

We have one of our building inspectors do dwelling inspections if there is anything that is building code related. They have a form the resident fills out on what needs inspected and after the inspection, the inspector will send a letter by mail or email to the owner informing them if they are...

I have never seen this here in Washington/Idaho area, but we would likely have it in two categories. There would be the utility portion if they are installing new lines and a meter. If it is a water tank supported directly upon grade, if the capacity does not exceed 5000 gallons (18,927 L)...

The maximum is fifty dollars from a single source in a calendar year or a single gift from multiple sources with a value in excess of fifty dollars. We have chosen to not accept most gifts besides food to avoid any appearances of favoritism since accepting gifts can be misconstrued.

Hi, Emily and Elissa! All the same for us! Our finance department moved to Tyler and now we are doing the same. The implementation has been a bit rocky, but we are hoping to go live in January. We are small and still have a lot of paper so it will be a large process getting everything scanned in...

Hi Emily! Good to see you here as well. This does not apply to Pullman because Whitman County is not a Growth Management Act County. With that being said, we already meet many of the requirements of SB 5290 with our current processes. Sorry I can't be of more help.

I am an Administrative Specialist from a college town in WA. I perform permitting tech duties, records management, and administrative tasks. I love seeing the topics that come up and learning how other jurisdictions do things.

We only accept gift that can be shared with the entire department. We are normally given cards and food gifts from local contractors.