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Yes, a very good time to reflect on good and bad.

What are some of y'all's end of year procedures to get ready for next year? -is there anything your team focuses on? -anything you close out or do to prepare for next year?

Now that Fall is approaching, I feel like our counter is slowing down. When slow season starts, I create a list of things I can do when I have downtime. I usually go through my folders and clean them up. Modify forms/applications that need to be updated. Clean and dust our office space...

Send some Garlic Butter Noodles up North to WA. haha

Food court...tell me more.

My space is an open with 2 cubicle type areas. Our manager has an office but no one else in permitting does. My area is kept clean and displays things like photos, favorite artist artwork and of course little trinkets and toys. I feel like it is a total reflection of the generation I grew up in...

using the participatory approach, get one or two frequent applicants and have them try the processes to see how they work and ask for feedback. always try to include the people who will be using said systems/programs.

Make sure they know you hear them; most people want to be related to. I have learned to always overestimate the timeline, instead of saying 2 weeks - I say 3-4 weeks for cushion. be friendly and always communicate.

I ask this because I am always thinking of ways to streamline or make things easier for applicants. What are some tips, tricks or advice?

Our OTC permits consist of Mechanical, Plumbing, re-roofs and some fire code permits. I think it works well for people and is such a faster process/turn around.

I think that they both have there own challenges. The city I work for has not fully implemented fully online submissions although that is the goal, it quite has not happened to due issues with our platform and having to outsource some of the problems we face. We encourage electronic submittals...

The permit still remains active, but up to the homeowner to update the new contractor and provide that information to the city/county.