Recent content by Karah

We use Accela. It works pretty well for us and our citizens however, I have heard several individuals say that it could be a little more user friendly.

Our city is using Laserfiche for record keeping for our permit records and I'm responsible for setting up the workflow on how I want the records to be stored and labeled. I'm a little overwhelmed. Does anyone else use it and can weigh in on any tips or advice?

We use Accela and it does pretty well for what we need!

That is us too, we charge a re-inspection fee each time they have to go back out!

Thank you! All very good ideas!

That the permit techs literally do not make these rules and codes, we are just there to ensure they are followed and understood. The most common misconception to me is that we are the bad guys who "tell people what they can and can't do with their property", when yes we take on that role but...

If you could give any advice or tips for another Permit Tech that you have found to be something that makes every day work easier or more efficient, would you drop it in the comment below? I'm always looking for easier or more efficient ways to handle our daily tasks or just something to make...

I am the only permit tech in my office, but we are such a small city that we really don't need more than one. I do have a Code admin that helps with like power releases and CO's for me to take some of the tasks off my list.

Yes, I have joined BOAF, I just need to remember to log in every day and keep up with the info for sure.

City of Eagle Lake!

Absolutely!! :)

Thank you Shelby! I will look into that! I did just find out about the July 1st bills. It was kind of intimidating knowing what all passed and I had no idea!

Emily, I really like that there is a section for Department Notices on your website. I feel like that is very helpful for customers to get the word out regarding new changes or something that the public needs to know right away. The website is very thorough and it looks like most questions would...

I feel like because I am in such a small city, I don't know when something pertaining to a new law regarding permitting or building gets passed. I don't have a building official in house to update me on these things. Any tips or ideas of a way to keep up to date with the new updates for...

Hi Emily, I don't have my own office, but I feel like permit techs should. I understand the approachable "being out in the open" cubicle or desk setup because it's a public office however, if I am processing permits or someone's FS119 (in Florida, that is our public record exemption law), I...