- Apr 16, 2023
- 803
- 136
How do other offices out there collect customer service feedback? One problem we seem to have is that although we have a survey (https://regulatory.ops.usace.army.mil/ords/f?p=136:4), it only asks customers questions at the section/organization level and doesn't offer any opportunity to comment on the quality of service of individual staff members. I think this has something to do with fed gov restrictions on collecting PII but I'm not really sure.
Do any other offices out there collect feedback and is it ever employee-specific? How do you use customer survey data to improve your department/agency?
Do any other offices out there collect feedback and is it ever employee-specific? How do you use customer survey data to improve your department/agency?
- Location
- United States